Terms of Purchase

Last updated: October 27, 2026

These Terms of Purchase apply when you order products through lorevixl.com.

Lorevixl is operated by Guangzhou Shengtian Department Store Co., Ltd.

1. Placing an Order

When you place an order, you agree to provide accurate contact, payment, and delivery information.

An order confirmation acknowledges that we have received your order. Acceptance may depend on payment confirmation, product availability, and order verification.

2. Order Acceptance

We may decline or cancel an order when reasonably necessary, including where:

  • A product is unavailable
  • Payment cannot be confirmed
  • A significant pricing or listing error has occurred
  • The order information cannot be verified
  • We reasonably suspect fraudulent or unauthorised activity

If we cancel an order after payment has been collected, we will arrange a refund for the cancelled items.

3. Product Descriptions and Use

We aim to describe products clearly, but minor variations in colour, packaging, or appearance may occur.

Before use, please review the product label, ingredient list, directions, and warnings. Individual reactions may vary. Discontinue use if irritation occurs.

4. Prices, Taxes, and Payment

Prices are shown on the website and confirmed at checkout. Any applicable shipping charges and taxes calculated at checkout will be displayed before payment.

Payment must be successfully completed before we begin processing the order. Available payment methods are shown at checkout.

5. Changes and Cancellation

If you need to change or cancel an order, contact service@lorevixl.com as soon as possible.

We will try to accommodate your request before the order enters fulfilment. Once an order has been prepared or dispatched, changes or cancellation may no longer be possible. Eligible returns are addressed in our Return and Refund Policy.

6. Shipping and Delivery

Order processing, estimated delivery times, shipping charges, and tracking information are explained in our Shipping Policy.

Please ensure that your delivery address is correct before completing the order.

7. Returns and Refunds

Our Return and Refund Policy explains the process for change-of-mind returns, faulty items, incorrect products, and refunds.

The conditions of any voluntary return offer do not limit mandatory consumer rights.

8. Personal Information

We process personal information associated with your order as described in our Privacy Policy.

9. Customer Rights

Nothing in these Terms of Purchase is intended to exclude or restrict rights that cannot be excluded under applicable consumer law.

10. Contact Information

Guangzhou Shengtian Department Store Co., Ltd.
Room C0431, Room 1102, No. 585 Jichang Road, Tangjing Subdistrict, Baiyun District, Guangzhou, China
Email: service@lorevixl.com
Phone: +86 20 8607 4553