Shipping Policy
Last updated: October 27, 2026
This Shipping Policy explains how Lorevixl processes and delivers orders.
Lorevixl is operated by Guangzhou Shengtian Department Store Co., Ltd.
1. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Business days do not include weekends or public holidays. Processing may take longer during promotional periods, holidays, high order volumes, or when additional order verification is required.
Processing time is separate from shipping time.
2. Fulfilment and Shipping Origin
Orders may be fulfilled from our own facilities or trusted partner facilities, depending on product availability and the delivery destination. Some orders may be shipped internationally.
The fulfilment location may vary between products or orders. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
3. Estimated Delivery Time
After dispatch, the estimated delivery time is 7–12 business days.
This is an estimate rather than a guaranteed delivery date. Actual delivery may vary depending on the destination, carrier, customs procedures, weather, and other circumstances.
4. Shipping Destinations
Available delivery destinations are shown at checkout. If a shipping method is not available for your address, you will be informed before completing your purchase.
5. Shipping Charges
Free standard shipping is available for eligible orders with a merchandise subtotal of US$50 or more after discounts, before taxes and shipping charges. If your order does not qualify for free shipping, the applicable shipping charge will be shown at checkout before you pay.
6. Order Tracking
When your order is dispatched, we will send a shipping confirmation to the email address provided at checkout. Where available, the confirmation will include a tracking number or tracking link.
Tracking updates may not appear immediately after the shipping confirmation is sent.
7. Delivery Address
Please check that your delivery information is complete and accurate before placing an order.
If you notice an error, contact us as soon as possible at service@lorevixl.com. We will attempt to update the address if the order has not entered fulfilment, but changes cannot always be guaranteed.
8. Customs, Duties, and Taxes
Depending on your destination and the shipping arrangement, duties, import taxes, or customs charges may apply. Any amounts shown at checkout will be identified before payment.
If charges may be collected separately on delivery, please check your local requirements or contact us before placing an order.
9. Delayed, Lost, or Damaged Deliveries
If your order is delayed, appears to be lost, or arrives damaged, please contact us with your order number and relevant details. Photos of the packaging and products may help us investigate damage.
We will work with you and, where appropriate, the carrier to review the issue and provide a solution in accordance with applicable law.
10. Contact Information
Company name: Guangzhou Shengtian Department Store Co., Ltd.
Business address: Room C0431, Room 1102, No. 585 Jichang Road, Tangjing Subdistrict, Baiyun District, Guangzhou, China
Email: service@lorevixl.com
Phone: +86 20 8607 4553