Privacy Policy

Last updated: October 27, 2026

This Privacy Policy explains how Lorevixl collects, uses, shares, and protects personal information when you visit lorevixl.com, place an order, contact us, or otherwise interact with our services.

Lorevixl is operated by Guangzhou Shengtian Department Store Co., Ltd.

1. Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact information: your name, email address, telephone number, and delivery or billing address.
  • Order information: products purchased, order details, transaction status, and shipping information.
  • Payment information: information needed to process a transaction. Payment details are handled by the payment providers available at checkout.
  • Communication information: messages and supporting information you provide when contacting us.
  • Technical and usage information: device information, browser type, IP address, pages viewed, and information collected through cookies or similar technologies, subject to applicable law and your privacy choices.
  • Marketing preferences: whether you have subscribed to or opted out of marketing messages.

2. How We Use Information

We may use personal information to:

  • Process and fulfil orders
  • Arrange payment, delivery, returns, and refunds
  • Respond to questions and provide customer support
  • Send order confirmations and service-related messages
  • Identify and help prevent fraud or unauthorised activity
  • Maintain and improve the website and shopping experience
  • Send marketing communications where permitted by law or with your consent
  • Meet legal obligations and resolve disputes

3. How We Share Information

We may share information with service providers when reasonably necessary to operate our business, including:

  • Shopify and other website or hosting providers
  • Payment processors
  • Delivery, fulfilment, and logistics providers
  • Customer support and communications providers
  • Analytics and advertising providers, where used and permitted by law

We may also disclose information where required by law or reasonably necessary to protect our rights, customers, or services.

These providers receive information relevant to the services they perform. Their handling of information may also be governed by their own privacy policies and applicable legal obligations.

4. International Transfers

Lorevixl is operated from China, and personal information may be processed or stored in China or in other countries where our service providers operate. Privacy laws in those countries may differ from those in your location.

Where required, we take appropriate steps to protect personal information transferred internationally. Contact us if you would like more information about the relevant processing or overseas disclosures.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential site functions, remember preferences, understand website use, and support advertising where applicable.

You may be able to manage cookies through your browser settings or the privacy controls provided on the website. Where applicable law requires consent for non-essential technologies, we will seek that consent before using them.

6. Marketing Communications

If you subscribe to marketing emails, you may unsubscribe at any time using the link included in the message or by contacting us at service@lorevixl.com.

Even if you opt out of marketing, we may still send messages necessary to administer an order or respond to your enquiry.

7. Data Retention

We keep personal information for as long as reasonably needed for the purposes described in this policy, including order fulfilment, customer support, recordkeeping, legal compliance, and dispute resolution.

Retention periods may vary according to the type of information and applicable legal requirements.

8. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict some forms of processing.

To make a request, contact service@lorevixl.com. We may need to verify your identity before acting on your request. Some requests may be subject to legal exceptions.

If you have a privacy complaint, please contact us so that we can review it. You may also have the right to contact the relevant privacy regulator in your jurisdiction.

10. Children

Our website is not intended for children to use independently, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law. If you believe a child has provided information to us inappropriately, please contact us.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The updated version will be posted on this page with a revised date.

12. Contact Information

Guangzhou Shengtian Department Store Co., Ltd.
Room C0431, Room 1102, No. 585 Jichang Road, Tangjing Subdistrict, Baiyun District, Guangzhou, China
Email: service@lorevixl.com
Phone: +86 20 8607 4553