FAQ

Last updated: October 27, 2026

What does Lorevixl sell?

Lorevixl offers skincare, body care, hair care, and other personal care essentials designed for everyday routines. Individual product pages provide information about each item and its intended use.

How do I choose the right product?

Please read the product description, ingredient list, directions, and any warnings before purchasing. Skin needs and preferences vary. If you have a known sensitivity or are unsure whether an ingredient is suitable for you, consult a qualified healthcare professional before use.

Should I test a new skincare product first?

If recommended on the product label, perform a patch test before regular use. Stop using a product if irritation occurs and seek appropriate professional advice if necessary.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment is confirmed. Processing may take longer during busy periods, public holidays, or when additional verification is needed.

How long does delivery take?

The estimated delivery time is 7–12 business days after dispatch. This estimate does not include order processing time. Delivery may vary according to the destination, carrier, customs procedures, or other circumstances.

How much does shipping cost?

Eligible orders qualify for free standard shipping when the merchandise subtotal is US$50 or more after discounts, before taxes and shipping charges. If your order does not qualify, you’ll see the available shipping options and costs at checkout before you pay.

How do I track my order?

After your order is dispatched, we will send a shipping confirmation with tracking information when tracking is available. Please allow time for the carrier to update its system.

Can I change or cancel my order?

Please contact us as soon as possible at service@lorevixl.com. We will try to help if the order has not entered fulfilment. Once an order has been dispatched, it may no longer be possible to cancel or change it.

Can I return an item?

For a change-of-mind return, please contact us within 30 calendar days after delivery. Eligible items must be unused, unopened, and in their original condition and packaging where applicable. Please read our Return Policy for the full requirements.

These change-of-mind conditions do not limit any rights you may have under applicable consumer law if an item is faulty, incorrect, or otherwise does not meet a consumer guarantee.

When will I receive my refund?

After an eligible return has been received and inspected, approved refunds are generally processed to the original payment method within 5–10 business days. Your payment provider may require additional time to make the funds available.

How can I contact Lorevixl?

Company: Guangzhou Shengtian Department Store Co., Ltd.
Email: service@lorevixl.com
Phone: +86 20 8607 4553
Address: Room C0431, Room 1102, No. 585 Jichang Road, Tangjing Subdistrict, Baiyun District, Guangzhou, China