Return Policy
Return and Refund Policy
Last updated: October 27, 2026
This policy describes how to request a return or refund for products purchased from Lorevixl.
Lorevixl is operated by Guangzhou Shengtian Department Store Co., Ltd.
1. Change-of-Mind Returns
If you change your mind about an eligible purchase, please contact us within 30 calendar days of receiving your order.
To qualify for a change-of-mind return, an item should:
- Be unused and unopened
- Remain in its original condition
- Include its original packaging and any applicable seals
- Be accompanied by proof of purchase
For hygiene and product safety reasons, opened or used skincare, cosmetics, body care, and other personal care products are generally not eligible for a change-of-mind return.
These conditions apply to our change-of-mind return offer and do not restrict rights available under applicable consumer law.
2. Faulty, Damaged, or Incorrect Products
If an item arrives damaged, is defective, is not the item you ordered, or does not match its description, please contact us as soon as possible.
Provide your order number, a description of the issue, and photos where helpful. We will review the circumstances and arrange an appropriate remedy in accordance with applicable consumer law.
For Australian customers, statutory consumer guarantees may apply regardless of the 30-day change-of-mind period. Depending on the circumstances, you may be entitled to a repair, replacement, refund, or another remedy.
3. How to Request a Return
Email service@lorevixl.com with:
- Your order number
- Your name and the email address used for the order
- The item you wish to return
- The reason for your request
- Photos if the item is damaged, defective, or incorrect
We will review your request and provide return instructions when a return is required.
4. Return Address
Please do not send an item to our business address without receiving return instructions. The return warehouse address may differ from the company address.
We will provide the appropriate return address and instructions after reviewing your request.
5. Return Shipping Costs
For an approved change-of-mind return, the customer is generally responsible for return shipping costs unless we agree otherwise.
If an item is confirmed to be faulty or otherwise fails to meet an applicable consumer guarantee, we will handle reasonable return costs as required by law. Please retain any shipping receipts.
6. Refunds
Once a returned item is received and inspected, we will notify you of the outcome.
Approved refunds are generally processed within 5–10 business days to the original payment method. The time required for funds to appear in your account depends on your bank or payment provider.
Any treatment of original delivery fees will depend on the reason for the return and applicable law.
7. Exchanges
If you would like an exchange, please contact us. Exchanges depend on product availability and the circumstances of the request. Where an item is faulty or incorrect, your rights under applicable law continue to apply.
8. Contact Us
Company: Guangzhou Shengtian Department Store Co., Ltd.
Business address: Room C0431, Room 1102, No. 585 Jichang Road, Tangjing Subdistrict, Baiyun District, Guangzhou, China
Email: service@lorevixl.com
Phone: +86 20 8607 4553